Hôtel Reisen - 5 stars Luxury hotel and restaurant on the waterfront in Stockholm

Traveller Reviews Google Hôtel Reisen

4.3 sur 5 1575 reviews

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  4 sur 5 Reviews posted by Evelina Sundstedt on 02/06/2026

  Great location, nice breakfast. Stayed for 5 days, 2 different rooms. Unfortunately the rooms were small and very dark. Windows view straight to office next door need to keep curtains close at all times. Loud noisy early morning from the courtyard. Hard to keep big bag in the room or storage for hanging/ shelves. Small bathroom no storage again. Staff was very polite but I would only come back to a room facing water view to actually have daylight in the room. It was king room but not as display on website and unfortunately even if complaint was made the room was not changed due to no room available. But the hotel is in perfect location and have nice vibes overall was just having bad luck with the rooms.

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  5 sur 5 Reviews posted by Kinjal Goyal on 02/06/2026

  As our Scandinavian journey came to an end, we found ourselves at Hotel Reisen in Stockholm, and in many ways, it was the perfect ending. As frequent travelers, and as Indians who have grown up with exceptionally high standards of hospitality, we rarely find hotels outside India that make us feel genuinely welcomed. Hospitality can be efficient, professional, and polished, yet still feel transactional. Hotel Reisen was different. From the moment we arrived, there was a sense that the people here were truly invested in making our stay memorable. Mimi, Eric, Matthews, Alexander, Daniel, Bosto, Miguel, Nargis, and the entire teams at reception and the restaurant created an experience that felt thoughtful at every step. Every interaction reflected warmth, attentiveness, and an eagerness to help. What impressed me most was how seamlessly the staff worked together. Requests never disappeared into the system. People followed up. They checked whether things had been completed. There was a shared awareness across departments that made everything feel effortless from the guest’s perspective. You never heard, “You’ll have to ask the person you spoke to earlier.” Everyone seemed informed, engaged, and ready to help. The location is another tremendous advantage. Stockholm is easy to explore from here, and after long days discovering the city, it was a pleasure to return to a hotel that felt inviting and comfortable. The breakfast each morning was excellent, and every member of the team communicated fluently in English, making conversations easy and natural. They also went out of their way to help us find restaurants that catered to our vegetarian preferences, something we greatly appreciated. As a psychologist, I often pay attention to the culture of places. What stood out at Reisen was that the warmth did not seem scripted. It felt authentic. The staff appeared happy to be there, happy to work together, and happy to welcome guests. That kind of environment cannot be manufactured. It is built over time, and guests can feel the difference. Stockholm is a large city, yet we discovered a warmth and humanity here that made the experience special. Hotel Reisen reflected that spirit beautifully. Hyatt is a global brand, but Reisen has a soul of its own, and that made all the difference. Looking back, our memories of Stockholm will always be tied to the people at this hotel. They turned a stay into an experience and ensured that our Scandinavian journey ended on exactly the right note. We are incredibly glad we chose Hotel Reisen. Anything less would have felt like a disappointing ending to an otherwise wonderful trip. Instead, we will be leaving with gratitude, great memories, and the feeling that all was well that ended well.

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  5 sur 5 Reviews posted by Oliver Read on 28/05/2026

  The spa is lovely.